Well, to be honest, the essential element here is the psychologist, but Massphoning has revealed as a valuable tool to do the follow-up to patients. Through scheduled weekly phone surveys to measure the anxiety level of patients, the therapist can prioritize and attend first those who pressed ‘5’, then ‘4’… on a 1 to 5 scale. The phone call also serves as a supporting platform for congratulating the milestones achieved by the patients.

A template for a survey (three messages) would be:

Introduction: ‘Hi, I’m John Smith, your therapist. Congratulations, you have not smoked for three weeks.’

Options: ‘Let me know your current level of anxiety by pressing 1, 2, 3, 4 or 5, being 5 – Top anxiety.’

Farewell: ‘Thank you for your commitment.’