Privacy policy
LLAMADA AUTOMÁTICA, S.L.(hereinafter, MASSPHONING) is committed to respect the privacy of its users and protect the personal data that they may provide to MASSPHONING.
In respect of Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (hereinafter, LOPDGDD) and the General Data Protection Regulation of the European Union (hereinafter, RGPD) , this work of data collection will be governed by the terms described below:
Information about the person responsible for processing, the collection, purpose, legitimacy and retention time of personal data
In this privacy policy you will find all the information about the processing of personal data that MASSPHONING carries out on the user’s data. As a sign of commitment to data protection regulations, MASSPHONING permanently makes available to the user the information related to our privacy policy on this website.
| LLAMADA AUTOMÁTICA, S.L. (hereinafter, MASSPHONING) CIF: B-87.632.196 Avenida de Machupichu, 11 B4D Madrid 28043 Spain |
Depending on the use that the user makes of this website, MASSPHONING will need to process personal data, which, in general, will be the following:
- Identification data (for example, name, surname, language, contact data, etc.).
- Economic and transactional information (for example, payment or card data, information about purchases, orders, returns, etc.).
- Connection, location and navigation data (in case of interacting with us from the mobile, for example).
- Commercial information (for example, if the user subscribes to our newsletter).
MASSPHONING reminds that some of the personal data requested to give access to any of the features or services of this website will be mandatory, since they are essential to provide the service, give access to the functionality in question, or manage the reason for your contact and process it at the administrative level.
Depending on how the user interacts on this website, personal data will be processed for the following purposes:
| PURPOSE | INFORMATION |
| MANAGE THE REGISTRATION ON THE WEBSITE | In the event that the user decides to register, the data will be processed for unequivocal identification on the platform and to provide access to the different functionalities, private area, contracted services, invoices, promotions and manage contact and billing data. The user can cancel the account by contacting MASSPHONING through the email address info@massphoning.com |
| DEVELOPMENT, COMPLIANCE AND EXECUTION OF THE CONTRACTUAL RELATIONSHIP BETWEEN USER AND MASSPHONING | This purpose includes the processing of data for:
|
| CUSTOMER SUPPORT | Process the personal data strictly necessary to manage or resolve the query, request or petition made by the user. |
| MARKETING | Personal data will be processed to:
|
| QUALITY SURVEYS | Sending quality surveys on the services provided. |
The user will be responsible, in any case, for the veracity of the data provided. Otherwise, MASSPHONING may exclude the user from the services in which they have provided false information, without prejudice to the other actions that legally proceed.
The legal basis that allows the processing of personal data provided by the user will be governed by the provisions of the following table:
| PURPOSE | LEGAL BASIS |
| MANAGE THE REGISTRATION ON THE WEBSITE | The legal basis for the processing of personal data for user registration on this website is the execution of the terms and conditions that regulate the use of this platform. In order for the user to be able to register on this website, it is necessary to process personal data. Otherwise, this service cannot be provided. In the event that the data provided by the user are contact data of individual entrepreneurs and liberal professionals, the legal basis of the treatment is the execution of the terms and conditions that regulate the use of this platform and subsidiarily the legitimate interest, such and as stipulated in article 19 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016. |
| DEVELOPMENT, COMPLIANCE AND EXECUTION OF THE CONTRACTUAL RELATIONSHIP BETWEEN USER AND MASSPHONING | The processing of personal data is necessary for the execution of the contract that governs the provision of MASSPHONING services. In the event that the data provided by the user are contact data of individual entrepreneurs and liberal professionals, the legal basis of the treatment is the execution of the terms and conditions that regulate the use of this platform and subsidiarily the legitimate interest, such and as stipulated in article 19 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016. MASSPHONING has a legitimate interest to carry out as many checks as it deems appropriate to detect and prevent possible fraud during the execution of the contract. This treatment is necessary to monitor the payment of a service in order to protect against fraud attempts. |
| CUSTOMER SUPPORT | When the user contacts through any form enabled through this web page or through any other means of contact advertised on this website, the legal basis of the treatment is the consent of the user. In turn, MASSPHONING has a legitimate interest in responding to requests, queries or doubts raised by the user, either through this website or through any existing means of contact with the company, including the social networks in which MASSPHONING is present. If the user’s contact with MASSPHONING is made by virtue of the exercise of rights protected by any legal provision, including claims or queries related to MASSPHONING services, the legal basis that governs such treatment is compliance with legal obligations. In the event that the data provided by the user are contact data of individual entrepreneurs and liberal professionals, the legal basis of the treatment is the execution of the terms and conditions that regulate the use of this platform and subsidiarily the legitimate interest, such and as stipulated in article 19 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016. |
| MARKETING | The legal basis for the processing of personal data for the purposes described in the marketing purpose is the user’s consent. In the event that there is a prior contractual relationship with the user, provided that MASSPHONING had lawfully obtained the contact details of the recipient and used them to send commercial communications regarding services of its own company that are similar to those initially were contracted with the client, the legal basis of the treatment will be based on the legitimate interest, with special reference to the foregoing in the second section of article 21 of Law 34/2002, of July 11, on services of the information society and electronic commerce. In the event that the data provided by the user are contact data of individual entrepreneurs and liberal professionals, the legal basis of the treatment is the execution of the terms and conditions that regulate the use of this platform and subsidiarily the legitimate interest, such and as stipulated in article 19 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016. |
| QUALITY SURVEYS | MASSPHONING has a legitimate interest to conduct quality surveys of users, in order to analyze user satisfaction with this website, the quality of customer service or the services contracted. |
The term of conservation of personal data will depend on the purposes for which they have been collected:
| PURPOSE | CONSERVATION PERIOD |
| MANAGE THE REGISTRATION ON THE WEBSITE | The personal data processed will be kept for as long as the user maintains their status as a registered user, that is, until the user notifies us of unsubscribing. |
| DEVELOPMENT, COMPLIANCE AND EXECUTION OF THE CONTRACTUAL RELATIONSHIP BETWEEN USER AND MASSPHONING | The personal data processed for this purpose will be kept for the time necessary to manage the contractual relationship, including possible returns, complaints or claims associated with the purchase of the service. In the event that the user decides to save the payment data for future purchases, the personal data will be kept until the moment the user decides to delete them. |
| CUSTOMER SUPPORT | The personal data processed for this purpose will be kept for as long as necessary to attend to the query, request or request made by the user. |
| MARKETING | The personal data processed for this purpose will be kept until the user decides to withdraw consent. In the case of the Newsletters, the user may unsubscribe from the service at any time by clicking on the link that appears at the end of the update message that they receive in their email. |
| QUALITY SURVEYS | The personal data processed for this purpose will be kept for the time necessary to carry out the appropriate actions to improve our service or the usability of this website, depending on the reason for the survey, or until MASSPHONING anonymizes the data collected. |
The user is informed that MASSPHONING will process personal data during the time in which civil, commercial, administrative, criminal or fiscal responsibilities may arise, in compliance with current regulations at all times. Once these deadlines have passed, the personal data will be deleted.
MASSPHONING informs that in order to fulfill the purposes described above, it is necessary to transfer the personal data provided by the user to companies linked to MASSPHONING, as well as to companies that provide us with support in the services we offer, such as:
- Financial institutions
- Fraud detection and prevention entities
- Technology service providers
- Providers of services related to customer service
- Service providers related to the administration of MASSPHONING
- Providers and collaborators of services related to marketing and advertising
- Public Administrations when required by current regulations
It is reported that MASSPHONING contracts the management of some of the functions necessary for the provision of the service with treatment managers located outside the EU and that, in any case, guarantee an adequate level of protection of personal data.
User rights
Users who have provided personal data for MASSPHONING to process have the following rights:
| RIGHT OF ACCESS | The user has the right to obtain from MASSPHONING confirmation of whether or not personal data concerning him or her is being processed, as well as to access the personal data that MASSPHONING has. |
| RIGHT OF RECTIFICATION | The user has the right to request that MASSPHONING rectify the inaccurate data that concerns him. You also have the right to have incomplete personal data completed, including by means of an additional statement. |
| RIGHT OF DELETION / RIGHT TO BE FORGOTTEN | The user will have the right for MASSPHONING to delete the personal data that concerns him, always taking into account the requirements established in current legislation. |
| RIGHT OF LIMITATION | The user will have the right to request MASSPHONING to limit the processing of personal data, always taking into account the requirements established in current legislation. |
| RIGHT OF PORTABILITY | The user will have the right to receive from MASSPHONING the personal data that concerns him in a structured format, of common use and mechanical reading, and to transmit them to another person in charge when the treatment is based on consent or on a contract, and is carried out by automated means. |
| RIGHT OF OPPOSITION | The user has the right to object to MASSPHONING processing the personal data that concerns them when they are subject to processing based on public or legitimate interest. In such a case, MASSPHONING will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims. |
| AUTOMATED INDIVIDUAL DECISIONS | The user shall have the right not to be the subject of decisions based solely on automated processing, including profiling, that produces legal effects on him or significantly affects him in a similar way, always taking into account the requirements established in current legislation. |
| RIGHT TO FILE A CLAIM | The user has the right to file a claim with the Spanish Agency for Data Protection if you consider that the rights previously set forth in this privacy policy are violated or if you consider that the processing of personal data that concerns you violates Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights. |
The user may exercise the rights described above by writing to the email address rgpd@massphoning.com, including a photocopy of your passport or other similar identification document, and subject “DATA PROTECTION – MASSPHONING”.
Social media
MASSPHONING is present on the main social networks: Facebook and Twitter. For this reason, it assumes the role of Responsible for the Treatment of the data dumped in its profiles derived from friends, likes, followers, comments, pins, etc.
The user expressly agrees to be subject to the conditions and terms that, in terms of privacy, are provided by the different social networks or platforms where MASSPHONING is present, empowering it to use the means that the same networks allow to inform users about the different activities and services that it performs.
Minors
Children under 13 years of age may not use the services available herein website without the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for all acts carried out through this website by the minors in their charge, including the completion of the forms with the personal data of said minors and the marking, in your case, from the boxes that accompany them.
In this sense, and to the extent that MASSPHONING does not have the capacity to control whether or not users are minors, it must be the parents, guardians or legal representatives who enable the necessary mechanisms to prevent minors from accessing this website and/or provide personal data without your supervision, MASSPHONING not accepting any responsibility in this regard.
Security applied to personal data
In order to guarantee the security and integrity of the personal data provided, MASSPHONING has adopted the necessary technical and organizational measures in order to avoid data loss, as well as unauthorized treatment or access by third parties as stipulated by current legislation on the matter and taking into account the state of technology and the nature of the data stored.
Changes in the privacy policy
This Privacy Policy may be updated at any time based on the needs of the website and future legislative changes regarding privacy, MASSPHONING reserving this right exclusively.
In the event of such a modification, MASSPHONING will inform the user of the changes in question if they are significant for their privacy, so that the changes introduced can be reviewed, in order to assess the opposition to the processing of personal data or to opt out. low in any service or functionality. In any case, if consent is required for the processing of personal data for different purposes provided for in this privacy policy, the user’s consent will be requested in accordance with the provisions of the regulations regarding data protection in force at any time.
Contact with MASSPHONING
Avenida de Machupichu, 11 B4D
Madrid 28043
Spain
Last modified: March 11, 2022
